FAQ: Does TMC28 Accept Returns Or Provide Refunds
TMC28: Return & Refund Policy
At TMC28, our mission is to create unique, made-to-order items that enhance your home and lifestyle. We value our customers and strive to provide high-quality products and a positive shopping experience. To ensure clarity, we have outlined our return and refund policy below.
Why We Don’t Accept Returns or Offer Refunds
Made-to-Order Philosophy: Each item at TMC28 is crafted specifically for you. From apparel to home decor, puzzles, pickleball rackets, mugs, and beyond, our products are designed with customization in mind—tailored to your chosen size, shape, color, and more. Due to this personalized approach, we are unable to accept returns or provide refunds for items once they are produced.
Charitable Commitment: With every purchase, TMC28 supports the It’s Your Choice Foundation (IYCF), ensuring that donations from your orders contribute to meaningful community impact. This pledge further limits our ability to issue refunds, as funds are promptly allocated to support charitable causes.
What If Something Goes Wrong?
We understand that occasional issues may arise, such as:
Defective Items: Deformed, ripped, or broken products.
Order Errors: Incorrect items received.
Shipping Issues: Lost packages.
Our Solution: If you encounter any of these problems, we’ve got you covered! Here’s how we handle it:
Contact Us Promptly: Report the issue on the day of delivery to ensure a timely resolution.
Provide Physical Proof: Share clear photos or videos of the defect, damage, or incorrect item.
Receive a Reprint: Upon verifying your claim, we will provide a reprint of the original order at no additional cost.
Important Notes:
Reports submitted after the day of delivery may not qualify for a reprint.
Reprints are issued for the same item and cannot be exchanged for different products or designs.
This policy applies to all products sold on TMC28’s website.
We appreciate your understanding and support as we work to deliver high-quality, customized products while contributing to charitable initiatives. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing TMC28!
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